FAQs

1. How can I contact nuvexacart 
You can reach us via:  
• Email: info@nuvexacrat.store
• Phone: ‪+1 (718) 264-1628
• Live Chat: Available on our website (Mon–Fri, 9 AM – 5 PM EST)

2. Where do you ship to?  
Currently, we ship only within the United States.

3. How long does shipping take?  
• Processing Time: 1–2 business days (Mon–Fri)  
• Delivery Time: 7–12 business days (varies by location)

4. Do you offer Free Shipping?  
Yes! We offer Free Standard Shipping on all U.S. orders.

5. How can I track my order?  
Once your order is shipped, we’ll send you a tracking number via email. You can track it on our Order Tracking page.

6. What if my package is delayed?  
Shipping delays can occur due to weather, holidays, or carrier issues. If your order hasn’t arrived after 15 business days, contact us for assistance.

7. What is your return policy?  
We offer a 30-day Free Return policy. Items must be unused and in original condition.

8. How do I request a refund?
Email us at info@tarbil.store with your order number. Refunds are processed within 14 days after we receive the returned item.

9. Can I change or cancel my order?  
If your order hasn’t been processed yet, contact us immediately to change or cancel it.

10. Is my payment information secure?  
Yes, we use SSL encryption and secure payment gateways like PayPal, Stripe, and Shop Pay to protect your data.